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Spending
Send & Receive
Move money, resolve payment issues, and understand transaction statuses.
We first confirm whether the amount was confirmed in the app and whether a system issue occurred. Reversal depends on transaction status and whether funds have already settled with the recipient.
We review logs to determine whether it was duplicate processing or a pending and posted overlap. Contact support immediately with the transaction details.
We review the processing trail and confirm settlement status. Settlement timing can vary by destination bank. Contact support if the issue is not resolved within 3 business days.
Certain transactions may trigger required compliance review. We confirm next steps without disclosing internal screening logic. This is a regulatory requirement, not an error.
Roxxy-to-Roxxy transfers are typically instant. Bank transfers depend on the receiving institution and settlement type. Most post within 1 to 3 business days.
Roxxy Assist is available 24/7 inside the app. For account-specific issues, our support team can help.