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Account Access

Login issues, locked accounts, and changing devices.

Check your spam or junk folders first. If the code still hasn't arrived, contact support and we will verify your identity and reset secure access settings.

We confirm the reason and guide you through the next steps after completing identity verification. Contact support directly.

We verify your identity, remove old device access, and guide you through secure setup on your new device. Contact support to start this process.

Two-factor authentication settings can be managed inside the app under Security settings. We recommend keeping this enabled at all times.

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Still need help?

Roxxy Assist is available 24/7 inside the app. For account-specific issues, our support team can help.

Let’s get in touch!

Call us directly

754-247-5003

Submit Help Ticket

hello@roxxy.ai

Our Location

6365 NW 6th Way,
Fort Lauderdale, FL 33309

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