HELP CENTER
Customer Help
TRUST & SAFETY
Report Stolen / Lost Cards
Licenses & Compliance

Lost your card?

If your Roxxy Debit Card has been lost or stolen, you can secure your account in
seconds. Freeze your card instantly, review recent activity, and request a
replacement — all from one place.

Report lost device

Lost Card Image

What to do next

Roxxy Website

Step 1: Freeze Your Card Immediately

Open the Roxxy app and:

Go to Cards
Select the card
Tap Freeze Card

Freezing your card stops all new transactions instantly.

Roxxy Website

Step 2: Review Recent Activity

Check your recent transactions carefully. If you see anything you don’t recognize, report it directly in the app.

We’ll investigate and guide you through the next steps.

Roxxy App

Step 3: Mark as Stolen &
Order a Replacement

If your card is stolen (not just misplaced):

Select Report Card as Stolen
Confirm your details
Order a new card

Your old card will be permanently deactivated for security.

Next Steps, Just to be Safe.

After reporting a lost device, taking a few extra steps can help keep your finances and identity safe:

One Shared View

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Change your Roxxy passcode

Budget by Talking

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Enable or review two-factor authentication

Understand Your Cash Flow

Monitor your account for unusual activity

Context-Aware Insights

Contact support if you suspect fraud

If You Find Your Card Later

If your card was frozen (not reported stolen), you can simply unfreeze it in the app.
If it was marked as stolen, it cannot be reactivated. However, your new card will replace it.

Let’s get in touch!

Call us directly

Submit Help Ticket

Our Location

6365 NW 6th Way,
Fort Lauderdale, FL 33309

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