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Help Center
Disputes
How to report unauthorized transactions and what to expect during the investigation.
Secure your card first by freezing it in the app. Then contact support — we open the dispute process and track the investigation. Act quickly. The sooner you report unauthorized activity, the faster we can act to protect your account.
If eligible, provisional credit is issued within required regulatory timelines while the investigation is underway.
Investigations can take up to regulatory maximum timelines depending on the case type and complexity.
The transaction date, amount, and merchant name are the minimum. The more context you can provide, the faster we can resolve it. Contact support directly to start the process.
Roxxy Assist is available 24/7 inside the app. For account-specific issues, our support team can help.