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Trust & Safety
Report Stolen or Lost Cards
Act quickly to protect your account and limit liability.
Immediately. Prompt reporting limits your liability exposure. Freeze your card in the app right away — you don't need to contact support first. Freeze your card instantly: App → Cards → Freeze Card. Then contact support to order a replacement
Liability depends on when the loss was reported and the findings of the investigation. Reporting promptly significantly reduces your exposure.
Roxxy Assist is available 24/7 inside the app. For account-specific issues, our support team can help.