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Banking
Individual Accounts
Opening, verifying and managing your Roxxy account.
Most applications are under compliance review. We can confirm status and whether additional documentation is needed. Contact support if your review has been pending longer than expected.
It means one more document or clarification is required to complete the review. Support can confirm exactly what is needed.
Certain fields cannot be edited after submission. If critical data is incorrect, reapplication may be required. Contact support to confirm your options.
Some outcomes are compliance-driven and may not display detailed reasons. Support can confirm next steps.
You can close your account at any time. There are no minimum commitments or long-term contracts. Contact support or manage account closure from within the app settings.
Roxxy Assist is available 24/7 inside the app. For account-specific issues, our support team can help.