How can we help?

After activation, you can set or reset your PIN inside the app. PINs cannot be viewed for security reasons.

No. For security reasons, PINs are never accessible to anyone. You must set a new PIN after completing identity verification.

If you used a temporary freeze, yes — you can unfreeze the card in the app. If a replacement was already issued, the original card remains permanently deactivated.

In most cases, yes. You will need to update any subscriptions or digital wallets that use your card number.